Returns & Exchanges

At The Hair Factory, we want you to love your look, which is why we offer a 30-day return policy on all unopened and unused hair care products and extensions. To maintain hygiene standards, items must be in their original packaging with all security seals intact.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in the original shipping box, ensuring all protective wraps and tags are included to prevent damage during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.